Refund policy

Return and Refund

a) Any discrepancies must be reported within 10 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No exchange or returns will be allowed after 7 days from receipt of your order. Exchange and returns are only possible for faulty products.
b) It may be necessary for clients to return Goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on 'COMA ORGANICS' behalf). International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.
c) If an error has been made by 'COMA ORGANICS' with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If the customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned Goods.
d) Errors made by customers when placing their order can't be returned.
e) Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or replacement, it is extremely important to provide as much detail as possible about what you are returning and why, so that the return can be processed accurately and promptly.